/* claude-cs.css - the Claude customer service page (2026-10-20). Teal, big buttons, the owner's house style; it only ADDS.
   THE FACELIFT (owner 2026-10-21 10:28 PM: "what claude did is very sloppy can we give that a more professional facelift so we could actually
   scale this solution?"): the Billing / Today framework - tiles, ONE band per row, ONE bar per row, no paragraphs, no grey. */
#claude-cs .cs-title{margin:0 0 6px;font-size:26px}
#claude-cs .cs-sub{margin:0 0 18px;color:#3f4f4b;max-width:820px;font-size:15px}
#claude-cs .cs-tiles{display:grid;grid-template-columns:repeat(4,minmax(150px,1fr));gap:12px;max-width:900px;margin:0 0 26px}
#claude-cs .cs-tile{display:flex;flex-direction:column;align-items:flex-start;gap:2px;padding:14px 16px;border:1px solid var(--line,#e5e7eb);border-radius:14px;background:#fff;cursor:pointer;text-align:left;font:inherit}
#claude-cs .cs-tile.on{border-color:#0e6f7e;box-shadow:inset 0 0 0 1px #0e6f7e}
#claude-cs .cs-tile-n{font-size:30px;font-weight:700;color:#0b4f58;line-height:1.1}
#claude-cs .cs-tile-w{font-size:13px;color:#3f4f4b;font-weight:600}
#claude-cs .cs-section{max-width:900px;margin:0 0 28px}
#claude-cs .cs-section h3{font-size:17px;margin:0 0 10px;display:flex;align-items:center;gap:8px}
#claude-cs .cs-n{display:inline-block;min-width:22px;padding:1px 8px;border-radius:999px;background:#e6f3f1;color:#0b4f58;font-size:13px;text-align:center}
#claude-cs .cs-case{border:1px solid var(--line,#e5e7eb);border-radius:14px;padding:18px 20px;margin:0 0 16px;background:#fff}
#claude-cs .cs-case header{display:flex;justify-content:space-between;align-items:baseline;gap:12px;margin:0 0 8px}
#claude-cs .cs-meta{color:#5b6b66;font-size:13px;margin-left:10px}
#claude-cs .cs-cust{color:#0e6f7e;cursor:pointer;text-decoration:underline;text-underline-offset:3px}
#claude-cs .cs-cust:hover,#claude-cs .cs-cust:focus-visible{color:#0b4f58}
#claude-cs .cs-message{margin:0 0 10px;padding:12px 14px;background:#f3f7f6;border-left:4px solid #0e6f7e;border-radius:8px;font-size:16px;white-space:pre-wrap}
#claude-cs .cs-label{display:block;font-size:12px;letter-spacing:.04em;text-transform:uppercase;color:#0e6f7e;font-weight:700;margin:8px 0 4px}
#claude-cs .cs-ask{margin:10px 0 12px;font-size:15px}
#claude-cs .cs-ask .cs-label{display:inline;margin:0 6px 0 0}
#claude-cs .cs-reply{width:100%;box-sizing:border-box;font:inherit;font-size:15px;padding:10px 12px;border:1px solid var(--line,#e5e7eb);border-radius:10px;white-space:pre-wrap}
#claude-cs .cs-buttons{display:flex;gap:10px;flex-wrap:wrap;margin-top:10px}
#claude-cs .btn.big{padding:14px 20px;font-size:17px;border-radius:12px}
#claude-cs .btn.big.primary{background:#0e6f7e;color:#fff;border-color:#0e6f7e}
#claude-cs .cs-other{margin-top:12px;display:grid;gap:8px}
#claude-cs .cs-note{margin-top:10px;padding:10px 14px;border-radius:10px;font-size:15px}
#claude-cs .cs-note.ok{background:#e6f3f1;color:#0b4f58}
#claude-cs .cs-note.bad{background:#fdecec;color:#8a1f1f}
#claude-cs .cs-empty{padding:22px 20px;border:1px dashed var(--line,#e5e7eb);border-radius:14px;color:#3f4f4b}
#claude-cs .cs-quiet{padding:12px 14px;border-radius:10px;background:#f7faf9;color:#3f4f4b;font-size:14px}
/* the bands: one word, one colour */
#claude-cs .cs-band{display:inline-block;font-size:12px;font-weight:700;padding:3px 10px;border-radius:999px;margin-right:8px;letter-spacing:.02em}
#claude-cs .cs-band.teal{background:#0e6f7e;color:#fff}
#claude-cs .cs-band.teal.live{background:#0b4f58}
#claude-cs .cs-band.navy{background:#1f3b36;color:#fff}
#claude-cs .cs-band.amber{background:#f0b429;color:#2b2200}
#claude-cs .cs-band.red{background:#c62828;color:#fff}
#claude-cs .cs-band.slate{background:#e3e8e6;color:#1f3b36}
/* the rows: one band, the name, when; the customer's words; the outcome; one bar */
#claude-cs .cs-day{font-size:12px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:#0e6f7e;margin:16px 0 6px}
#claude-cs .cs-row{border:1px solid var(--line,#e5e7eb);border-radius:12px;padding:12px 16px;margin:0 0 8px;background:#fff}
#claude-cs .cs-row.live{border-color:#0e6f7e;background:#f3f7f6}
#claude-cs .cs-row-top{display:flex;align-items:baseline;gap:4px;flex-wrap:wrap}
#claude-cs .cs-row-line{margin:6px 0 0;font-size:15px;color:#1f3b36}
#claude-cs .cs-row-out{margin:4px 0 0;font-size:14px;color:#0b4f58}
#claude-cs .cs-row-work{margin:6px 0 0;font-size:14px;color:#1f3b36}
#claude-cs .cs-row-work .cs-label{display:inline;margin:0 6px 0 0}
#claude-cs .cs-bar{display:flex;gap:12px;align-items:center;margin-top:4px}
#claude-cs .cs-chips{display:flex;gap:8px;flex-wrap:wrap;margin:0 0 6px}
#claude-cs .cs-chip{font:inherit;font-size:13px;font-weight:600;padding:6px 12px;border-radius:999px;border:1px solid var(--line,#e5e7eb);background:#fff;color:#1f3b36;cursor:pointer}
#claude-cs .cs-chip.on{background:#0e6f7e;color:#fff;border-color:#0e6f7e}
#claude-cs .cs-earlier{margin-top:10px}
#claude-cs .cs-small{font-size:13px;color:#3f4f4b;margin-top:4px}
/* THE WHOLE CONVERSATION (owner 2026-10-21 9:03 PM) */
#claude-cs .cs-thread{margin:4px 0 0}
#claude-cs .cs-thread summary{cursor:pointer;font-size:14px;color:#0e6f7e;font-weight:600;padding:4px 0}
#claude-cs .cs-thread-lines{list-style:none;margin:8px 0 0;padding:0;border-left:3px solid #e5e7eb}
#claude-cs .cs-thread-lines li{padding:6px 12px;margin:0 0 4px}
#claude-cs .cs-thread-lines li.cust{background:#fff;border-radius:0 8px 8px 0}
#claude-cs .cs-thread-lines .cs-who{font-weight:600}
#claude-cs .cs-thread-lines .cs-line{white-space:pre-wrap;font-size:15px;margin-top:2px}
@media (max-width:900px){#claude-cs .cs-tiles{grid-template-columns:repeat(2,1fr)}}
/* THE RULE BOOK (owner 2026-10-26 ~1:50 AM ET: "nor is there an easy way to train the claude customer service when it gets stuck and needs to be
   corrected"): the teaching box, one row per rule with its switch, the try box */
#claude-cs .cs-sub.small{font-size:14px;margin:0 0 10px}
#claude-cs .cs-teach,#claude-cs .cs-try{border:1px solid var(--line,#e5e7eb);border-radius:12px;padding:12px 16px;margin:0 0 10px;background:#f7faf9;display:flex;flex-direction:column;gap:8px}
#claude-cs .cs-try{background:#f6f3ff;border-color:#d6ccff}
#claude-cs .cs-buttons.small{gap:8px;flex-wrap:wrap;align-items:center}
#claude-cs .cs-buttons.small .btn{min-height:36px;padding:6px 12px;font-size:14px}
#claude-cs .cs-select{font:inherit;font-size:14px;min-height:36px;padding:4px 10px;border:1px solid var(--line,#e5e7eb);border-radius:8px;background:#fff;color:#1f3b36;max-width:100%}
#claude-cs .cs-readback{border-top:1px dashed var(--line,#e5e7eb);padding-top:8px;display:flex;flex-direction:column;gap:6px}
#claude-cs .cs-rules{display:flex;flex-direction:column;gap:8px;margin:0 0 10px}
#claude-cs .cs-rule{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:12px;align-items:start;border:1px solid var(--line,#e5e7eb);border-radius:12px;padding:12px 16px;background:#fff}
#claude-cs .cs-rule.off{background:#f6f7f7;color:#5b6b66}
#claude-cs .cs-rule.off .cs-rule-text{color:#5b6b66}
#claude-cs .cs-sw{width:40px;height:22px;border-radius:11px;border:0;background:#cfd8d3;position:relative;cursor:pointer;padding:0;margin-top:2px;flex:none}
#claude-cs .cs-sw span{position:absolute;top:2px;left:2px;width:18px;height:18px;border-radius:50%;background:#fff;transition:left .15s}
#claude-cs .cs-sw.on{background:#1a7f4b}
#claude-cs .cs-sw.on span{left:20px}
#claude-cs .cs-sw:disabled{opacity:.5;cursor:default}
#claude-cs .cs-rule-body{display:flex;flex-direction:column;gap:4px;min-width:0}
#claude-cs .cs-scope{align-self:flex-start;font-size:11px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;border-radius:6px;padding:2px 7px;background:#e3efe9;color:#1f6f4a}
#claude-cs .cs-scope.one{background:#fff4d6;color:#8a6d1f}
#claude-cs .cs-rule-text{font-size:15px;color:#13261f;line-height:1.4;overflow-wrap:anywhere}
#claude-cs .cs-rule-edit{margin:2px 0}
#claude-cs .cs-rule-acts{display:flex;flex-wrap:wrap;gap:6px;justify-content:flex-end;align-items:center}
#claude-cs .cs-rule-acts .btn{min-height:34px;padding:5px 11px;font-size:13.5px}
#claude-cs .btn.danger{background:#c62828;color:#fff;border-color:#c62828}
#claude-cs .cs-del-ask{font-size:13px;font-weight:600;color:#c62828}
#claude-cs .cs-try-out{border:1px solid #d6ccff;border-radius:10px;padding:10px 12px;background:#fff;display:flex;flex-direction:column;gap:6px}
#claude-cs .cs-try-reply{white-space:pre-wrap;font-size:15px;line-height:1.45;color:#1d1540}
@media (max-width:760px){#claude-cs .cs-rule{grid-template-columns:auto minmax(0,1fr)}#claude-cs .cs-rule-acts{grid-column:2;justify-content:flex-start}}
/* THE REINS (owner 2026-10-26, the redesign's step 5): one switch with four positions, the texts switch under it */
#claude-cs .cs-reins-seg{display:flex;flex-wrap:wrap;gap:6px;margin:4px 0 10px}
#claude-cs .cs-reins-btn{display:inline-flex;align-items:center;gap:8px;padding:8px 14px;border-radius:999px;border:1px solid #cfd8d3;background:#fff;color:#1f2a25;font:inherit;font-size:14px;font-weight:600;cursor:pointer}
#claude-cs .cs-reins-btn .cs-reins-n{display:inline-grid;place-items:center;width:20px;height:20px;border-radius:50%;background:#e6ede9;font-size:12px}
#claude-cs .cs-reins-btn.on{background:#1a7f4b;border-color:#1a7f4b;color:#fff}
#claude-cs .cs-reins-btn.on .cs-reins-n{background:rgba(255,255,255,.25)}
#claude-cs .cs-reins-btn:disabled{cursor:default;opacity:.7}
#claude-cs .cs-reins-btn.on:disabled{opacity:1}
#claude-cs .cs-reins-words{font-size:14px;color:#2d3a34;margin-bottom:10px;max-width:70ch}
#claude-cs .cs-reins-row{display:flex;align-items:center;gap:10px;margin-bottom:6px;font-size:14px}
#claude-cs .cs-reins .cs-meta{margin-left:0}

/* TRAIN ME (owner law 2026-10-28, RULE 3o): what Claude already sent the customer, read-only */
.cs-sent { white-space: pre-wrap; background: #F3FAF8; border: 1px solid #CDE9E2; border-radius: 10px; padding: 10px 12px; margin: 4px 0 10px; }

/* CLEAR FROM HANDLED (owner 2026-10-28): a quiet Dismiss at the end of each row */
#claude-cs .cs-row-top .cs-x{margin-left:auto;border:0;background:none;color:#8a96a3;font:inherit;font-size:13px;cursor:pointer;padding:2px 6px;border-radius:6px}
#claude-cs .cs-row-top .cs-x:hover{background:#eef1f4;color:#33414e}